Most frequent questions and answers
At Sullivan Automotive we absolutely provide written repair estimates with complete breakdowns pertaining to labor, parts and supply charges to perform and complete any needed repair or service. We prefer to do this rather than your classic request for “a ball park” estimate. Typically written estimates are good for 30 days.
At Sullivan Automotive we always provide a complete detailed invoice documenting all parts, labor and supply charges. We also keep hard copies on file for any warranty purposes. A complete history can be provided to any client at any time.
At Sullivan Automotive we have anywhere from a minimum of 1 year to a maximum of 5 year parts warranty available based on the quality of part the client chooses. We provide a 90 day labor guarantee on all work performed.
Yes you can absolutely bring your vehicle to any independent repair facility you choose regardless of having a period of warranty on your vehicle. Just make sure you keep all of your repair and service records or a facility such as ours can always provide them to you when requested.
Although we can assist in repair and servicing your vehicle, we unfortunately cannot perform recall work or repairs that would be covered by your vehicles manufacturer.